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Monitoring network and hardware related incidents to analyse quality and service levels allows rapid response to issues. Maintain and improve service levels to reduce user dissatisfaction and churn.
It offers you in depth details of your video service status at any time 24х7
SmartCARE provides service status data in your IPTV and OTT networks at any time and allows you to proactively resolve issues and anomalies.
Improves customer care
It provides a rich toolbox which enables you to easily resolve issues by analyzing service status at the subscriber level.
Measures how well your IT and maintenance dept achieve their KPIs
Make the impact of your IT and maintenance departments measurable by using data from SmartCARE.
Optimize your infrastructure and service
It provides data on equipment load, user geography, fault tolerance and other key measures to allow you to knowledgeably plan and optimize your infrastructure and services.
Client Devices Supported
SmartCARE can analyze data received from:
Devices with SmartTUBE UI installed
Android / iOS
cellphones and tablets
PC / Mac
Any third-party STBs or apps sending data via SmartCARE API.
Detection of an accident on a broadcast network with a major impact on subscribers.
Subscriber side network connectivity troubles troubleshooting and fixing.
Key SmartCARE Features
How SmartCARE Works?
SmartCARE server accumulates the data from client devices, operator's hardware monitoring tools and system software, and streaming server logs. SmartCARE processes and analyzes the data to timely detect service issues: image distortion, freezing or other events.
Parallel processing of data from several sources gives a comprehensive end-to-end picture of the status and quality of video services. This information is shown on the SmartCARE dashboard in real time.
Also, using the solution you can set rules for substantial quality degradation: SmartCARE server will automatically generate emergency messages and email them to relevant maintenance personnel.
For more detail see SmartCARE solution description.